Digital Check

Organization

We regularly review all our processes for improvement opportunities.

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We have transformed our company (more efficiently) and, especially, dismantled hierarchies.

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Management

In our company, the topic of digital transformation is supported and promoted by top management and also by the administrative / supervisory board.

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We have adapted our key performance indicator system (Balance Scorecard) and know how digital transformation is developing at our company.

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Organizational culture

Our company experiences a digital spirit and we promote constant innovation.

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All our employees regularly contribute ideas for digital products.

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Strategy

We have a clear imagination, even vision, of how digitalization should change our processes, products and business models.

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We use the exchange with external experts to develop additional knowledge in the field of digitization.

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Business Model

We were able to expand our business model to digital technologies, adapted it to the current market situation and were able to open up new target markets.

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We have developed a "canvas" for all our business models, which we regularly review and adapt if necessary.

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Sales channels

Communication, sales and exchange with our customers takes place both offline and online, i.e. on various channels.

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We use digital channels (e.g. mobile apps, online forums) to provide and continuously improve our customer service.

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Customer Experience

We ensure a consistent content and channel-adequate customer experience across all digital and non-digital channels.

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We know the needs and expectations of our customers and have clearly defined offerings (value propositions).

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Information Technology

We regularly update our IT infrastructure to meet changing requirements.

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In the event of technological innovations, our internal IT advises the specialist departments proactively and competently.

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Logistics

We are networked with our key suppliers and customers, and processes from ordering to billing are digitized and automated.

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Logistics is an integral part of the value chain and is becoming a driver of innovation.

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Operations Management

Our customers can already order products with a high degree of customization today.

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We already use machines in production that are controlled via IT and can communicate with other machines and systems.

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Innovation

We have defined internal experts for digital topics who are available as contacts for employees or external parties.

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We systematically evaluate new technologies and changes in customer behavior to identify digital innovations (e.g., products, business models).

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Digital Check

The quick test to your digital maturity level